Coventry Citizens Advice Bureau
Little Park Street
9.30am - 4.00pm Monday to Friday
9.30am - 1.00pm* Monday to Friday
New rules for high interest lenders
The rules have changed for short term high cost (including payday and doorstep) lenders. Among other rule changes, lenders are now required to: carry out proper affordability checks before agreeing loans, roll over loans no more than twice, only try to collect payments using continuous payment authority twice, signpost consumers to independent and free debt advice before a loan can be rolled over, and include a ‘health warning’ on payday loan adverts.
To report misleading adverts go to: www.citizensadvice.org.uk/irresponsible-advertising
To complain about poor behaviour from lenders (if their response to your original complaint was unsatisfactory) go to: www.financial-ombudsman.org.uk
You can also call the Citizens Advice Consumer Helpline on 03454 040506 or report your experiences to: www.adviceguide.org.uk (search using 'payday loan survey')
To find out about credit unions in your area go to: www.abcul.org/home
To get good family budgeting advice, go to: www.adviceguide.org.uk and put the term 'budgeting' in the search engine.
To find out about 'loan sharks' go to: www.birmingham.gov.uk/stoploansharks
Don't let short term debt
lead to long term problems
Introducing advice buddy our new online tool created from our most frequently asked questions and designed to help you find the right advice when you need it.
If advice buddy can't directly solve your query, you can also use it to email your enquiry to the bureau.
If you are looking to obtain advice, or are trying to find out where you can get help, just by visiting this website you have taken the first step in seeking expert, impartial, confidential and free advice.
There are a number of ways one of our trained CAB advisers can help you resolve your problem. Our advisers don't tell you what to do, but we will explain your options and possible outcomes of different courses of action.
Self-help information is available at www.adviceguide.org.uk, which is the public information service of Citizens Advice. It provides CAB information on your rights, including debt, benefits, housing, consumer and legal issues.
You can access the advice services at Coventry CAB in a number of ways.
Click on the link below for more details
Find out if you are likely to be affected by the changes in the housing benefit rules